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Frequently Asked Questions

Products

We believe that the products you put on your skin should be as whole, clean and packed with nutrients as the food you put in your body. Harnessing powerful antioxidants and phytonutrients from cold-pressed plant extracts, Youth To The People combines superfoods and science to keep your skin as youthful, vibrant, and full of life as you are.

Our products work wonderful with all skin types whether mature or young, oily or dry. Youth To The People likes to focus on creating products that bring youth to all.

Our products are 100% vegan and formulated with clean ingredients. We provide our full ingredient listings on our site, and recommend that you review them to determine if our line works with your pregnancy plan.

Our products are gluten-free as they do not contain any gluten based ingredients, but are not made in a gluten-free facility which is why we do not make that claim on our packaging.

The natural fragrance that you are seeing is our kale oil or yuzu fruit extract. Although a fragrance is present, it is derived from whole-plant and fruit extracts, not essential oils. By taking scent elements from different parts of the plant or fruit, we are able to achieve scents that are natural and please without irritating.

You can check out our Sets + Kits by skin type to find the routine our education specialists would recommend for you. For each kit, you’ll get information on what products to use and the order to use the products based on your skin type.

Never. Our line is 100% vegan and cruelty free. We love our animal friends and will never test products on them.

All of our products have a 2-year shelf life from production and a 12-month shelf life once the product is opened.

Products perform best when stored at room temperature, and out of direct sunlight. It is best to ensure that the room does not exceed 80 degrees or drop below 40 degrees.

All of our full sized products will come with a safety seal. The seal does sometimes detach with the cap when you open it, or even prior to opening. This will not affect the efficacy or shelf life of the product. If there is no seal at all please feel free to email us.

Yes, they are. It's one of the main reasons we choose glass, post-consumer fiber papers, and recyclable plastic for our packaging. But it's up to each of us to properly clean our recyclables for processing; excess waste and residue in your glass can lead to the landfill. Clean with hot water and sort properly. Then you're good to go.

We do. Any water based product like ours is at high risk of growing bacteria, which can be harmful to the skin. The use of the preservatives helps stabilize the products and allow them to have a happier and longer shelf life.

Yes, absolutely. Our line is made from 100% vegan ingredients and always will be. Animals are our friends and that’s something that will never change.

Orders + Billing

You can check the status of your order by logging on to your Account page. In addition, you will receive email notifications when you order has been confirmed, shipped, and delivered.

If your order is missing a product, contains a damaged item, or other concern, please email us. To expedite your request, please have your order confirmation number in the subject title and attach any photos you may have of the issue. From there we can look into the best way to get you a replacement or better find a solution.

If you need to change or update the address on your order that has not been shipped yet, please email info@youthtothepeople.com with the correct address. If your order has already shipped please contact your shipping carrier first to change the address.

Unfortunately, products cannot be added or removed from your order once the order is placed. If your order has not been shipped yet please email us with your order number and we can cancel the order for you. We will do our best to accommodate your needs.

Only one promo code is permitted per order.

If you would like to cancel your order, please email info@youthtothepeople.com with your order information within 24 hours from purchasing.

Your credit card will be charged within 24 hours of placing your order.

We accept MasterCard, Visa, American Express, Discover, Apple Pay and PayPal. We do not accept multiple payment types to be used on the same order.

As our company grows we have switched over to charging both state and municipal taxes on orders. For each state, it charges municipal tax for the nearest region our products are sold in. This means it may add a municipal tax for a city you do not necessarily live in but are in the same region as.

Something Else?

Feel free to checkout the magnifying glass in the bottom left corner or email us at info@youthtothepeople.com.